EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Alaska is crucial for ensuring that beneficiaries can effectively manage their benefits. Efficient customer service helps resolve issues promptly, ensuring uninterrupted access to essential resources for Alaskan residents.
How to Contact EBT Customer Service in Alaska
Phone Number:
Main Customer Service: 1-800-478-7778 (Available for general inquiries and support)
TTY/TDD: 1-800-770-8973 (For hearing-impaired assistance)
Mailing Address:
Alaska Department of Health and Social Services
EBT Customer Service
P.O. Box 110640
Juneau, AK 99811-0640
Operating Hours:
Monday to Friday: 8:00 AM - 5:00 PM (Alaska Time)
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential financial assistance, but users may occasionally face issues such as lost or stolen cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits. The following sections offer step-by-step solutions to these common issues.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Alaska, follow these steps to recover it:
Report Immediately: Call the EBT Customer Service at 1-800-478-7778 to report the loss or theft. This will deactivate your card to prevent unauthorized use.
Request a Replacement: During the call, request a replacement card. Provide necessary identification details to verify your identity.
Wait for Delivery: Your new card will be mailed to your registered address within 7-10 business days.
Activate the New Card: Once received, follow the instructions provided to activate your new card and set a new PIN.
PIN Issues
Resetting your EBT PIN in Alaska is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-800-478-7778 and select the option for PIN reset.
Verify Your Identity: Provide necessary identification details to confirm your identity.
Set a New PIN: Follow the prompts to choose a new 4-digit PIN. Ensure it is easy for you to remember but hard for others to guess.
For security, never share your PIN with anyone and avoid writing it down. Regularly change your PIN to enhance security and protect your benefits.
Balance Inquiries
Checking your EBT balance in Alaska is simple and can be done in several ways:
Phone: Call the EBT Customer Service at 1-888-997-8111 and follow the prompts to hear your balance.
Receipt: Check your last purchase receipt, which shows your current balance.
ATM: Use an ATM to check your balance, but be aware that some ATMs may charge a fee.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in Alaska.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Alaska is essential to protect your benefits. Here’s how you can do it:
Review Your Transactions: Regularly check your EBT transaction history through the Benny app, your last purchase receipt, or by calling the EBT Customer Service at 1-888-997-8111.
Identify Unauthorized Transactions: Look for any unfamiliar or suspicious transactions. If you find any, note the date, time, and amount of the transaction.
Report Immediately: Contact EBT Customer Service at 1-800-478-7778 as soon as you notice any unauthorized transactions. Reporting promptly helps prevent further unauthorized use.
Provide Details: When reporting, provide the customer service representative with details of the unauthorized transactions, including the date, time, and amount. This information will help them investigate the issue.
Follow Up: After reporting, keep a record of your report and any reference numbers provided. Follow up with customer service if you do not receive a resolution within a reasonable time.
By staying vigilant and reporting issues promptly, you can help protect your EBT benefits from unauthorized use and ensure that any payment-related problems are resolved quickly.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Alaska. Understanding these can help you take steps to avoid issues and ensure timely access to your benefits.
Application Processing Delays: If your application or renewal is still being processed, your benefits might be delayed. Ensure all required documents are submitted on time.
Verification Issues: Missing or incorrect information can cause delays. Double-check that all your details are accurate and up-to-date.
Technical Problems: Sometimes, technical glitches in the system can delay benefit deposits. If you suspect this, contact customer service for assistance.
Holidays and Weekends: Benefits may be delayed if the scheduled deposit date falls on a holiday or weekend. Plan accordingly to avoid running out of funds.
Account Issues: Problems with your EBT account, such as a locked or suspended account, can prevent benefits from being deposited. Resolve any account issues promptly.
For a detailed guide on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Alaska.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. Manage your benefits more conveniently with this user-friendly app. Try Benny Now and simplify your EBT experience.
Frequently Asked Questions
How do I contact EBT customer service in Alaska?
For state-specific assistance with your EBT benefits in Alaska, you can reach out through the following channels:
Customer Service Hotline: Call 1-800-478-7778 for general inquiries and support. For hearing-impaired assistance, use TTY/TDD at 1-800-770-8973.
Website: Visit the Alaska Department of Health and Social Services website for more information and resources related to EBT benefits.
Local Office: You can visit the Alaska Department of Health and Social Services office at the following address:
Alaska Department of Health and Social Services
EBT Customer Service
P.O. Box 110640
Juneau, AK 99811-0640
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny not only allows you to track your balance and transactions but also offers additional benefits like cashback on groceries. Simplify your EBT experience with Benny's comprehensive account management features.
How can I check my EBT balance?
Checking your EBT balance in Alaska can be done through several convenient methods:
Customer Service Phone Number: Call the EBT Customer Service at 1-888-997-8111 and follow the prompts to hear your balance.
Online Portals: Visit the official Alaska EBT website to log in and check your balance online.
Mobile Apps: Use the Benny app to track your balance and transactions in real-time. Benny also offers cashback on groceries and other purchases.
ATMs: Use an ATM to check your balance, but be aware that some ATMs may charge a fee.
Where can I use my EBT card?
In Alaska, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Safeway and Fred Meyer, local farmers' markets, and select online platforms such as Amazon and Walmart. These options ensure that beneficiaries have access to fresh produce, essential groceries, and convenient online shopping, enhancing their ability to manage their benefits effectively.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This means you can use your EBT card at grocery stores, farmers' markets, and select online retailers across the United States, ensuring you have access to essential food items no matter where you are.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Alaska.
