EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Colorado is crucial for users to manage their benefits effectively. Efficient customer service ensures timely assistance, helping recipients address issues and maintain their essential benefits without unnecessary delays or complications.
How to Contact EBT Customer Service in Colorado
Phone Number:
Main Customer Service: 1-888-328-2656 (Available 24/7, English and Spanish support)
TTY: 1-800-659-2656 (For hearing-impaired users)
Mailing Address:
Colorado Department of Human Services
1575 Sherman St.
Denver, CO 80203
Operating Hours:
Monday to Friday: 8:00 AM - 5:00 PM (Mountain Time)
Saturday and Sunday: Closed
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential financial assistance, but users may occasionally face issues such as lost or stolen cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits. The following sections offer step-by-step solutions to these common issues.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Colorado, follow these steps to recover it quickly. First, call the EBT Customer Service at 1-888-328-2656 immediately to report the loss. This will deactivate your card to prevent unauthorized use. Next, request a replacement card during the call. You will need to provide your personal information for verification. The replacement card will be mailed to your registered address within 7-10 business days. If you need immediate access to your benefits, visit your local county office for assistance. Always keep your PIN secure and never share it with anyone to avoid future issues.
PIN Issues
Resetting your EBT PIN in Colorado is straightforward. Follow these steps:
Call Customer Service: Dial 1-888-328-2656 and follow the automated instructions to reset your PIN.
Verify Identity: Provide your card number and personal details for verification.
Choose a New PIN: Select a new 4-digit PIN that is easy for you to remember but hard for others to guess.
For security, never share your PIN with anyone and avoid using easily guessable numbers like your birthdate. Regularly update your PIN and monitor your account for any unauthorized transactions. Keeping your PIN confidential ensures the safety of your benefits.
Balance Inquiries
Checking your EBT balance in Colorado is simple and can be done in several ways:
Phone: Call the EBT Customer Service at 1-888-328-2656 and follow the prompts to hear your balance.
Receipt: Check your last purchase receipt, which shows your remaining balance.
Online: Log in to the EBT account portal to view your balance and transaction history.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in Colorado.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Colorado is essential to protect your benefits. Here’s how you can do it:
Monitor Your Account: Regularly check your EBT balance and transaction history. You can do this by calling 1-888-328-2656, checking your last purchase receipt, or logging into the EBT account portal.
Identify Unauthorized Transactions: Look for any unfamiliar or suspicious transactions. If you notice any, take note of the date, time, and amount of the transaction.
Report the Issue: Immediately call EBT Customer Service at 1-888-328-2656 to report unauthorized transactions. Provide them with the details you noted. This will help them investigate and resolve the issue.
Follow Up: After reporting, keep an eye on your account for updates. If necessary, call customer service again to check the status of your report.
By staying vigilant and promptly reporting any issues, you can ensure the security of your EBT benefits and resolve payment-related problems efficiently.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Colorado. Understanding these can help you take steps to avoid issues in the future:
Application Errors: Mistakes or missing information on your application can cause delays. Double-check all details before submitting.
Verification Issues: If required documents are not provided or verified on time, your benefits may be delayed. Ensure all necessary paperwork is submitted promptly.
System Glitches: Technical problems within the EBT system can occasionally cause delays. These are usually resolved quickly, but it's good to be aware.
Holidays and Weekends: Benefits may be delayed if your scheduled deposit date falls on a holiday or weekend. Plan accordingly to avoid running out of funds.
Changes in Eligibility: If there are changes in your household income or size, it may affect your benefits. Report any changes immediately to avoid interruptions.
For a detailed guide on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Colorado.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. This tool helps you manage your benefits more conveniently. Try Benny Now to streamline your EBT experience in Colorado.
Frequently Asked Questions
How do I contact EBT customer service in Colorado?
For state-specific assistance with your EBT benefits in Colorado, you can use the following resources:
Customer Service Hotline: Call 1-888-328-2656 for 24/7 support in English and Spanish. For hearing-impaired users, the TTY number is 1-800-659-2656.
Website: Visit the Colorado Department of Human Services website for comprehensive information and online services related to EBT benefits.
Local Office: You can visit the Colorado Department of Human Services at 1575 Sherman St., Denver, CO 80203 for in-person assistance. Operating hours are Monday to Friday, 8:00 AM - 5:00 PM (Mountain Time).
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. However, Benny is a user-friendly alternative that not only includes these features but also offers additional benefits like cashback on groceries. With Benny, you can easily track your EBT balance, review transaction history, and manage your account efficiently. Try Benny for a seamless EBT management experience.
How can I check my EBT balance?
Checking your EBT balance in Colorado can be done through several convenient methods:
Customer Service Phone Number: Call 1-888-328-2656 and follow the prompts to hear your balance.
Online Portals: Log in to the EBT account portal to view your balance and transaction history.
Mobile Apps: Use apps like Benny to track transactions and purchases in real-time.
ATMs: Insert your EBT card into an ATM and enter your PIN to check your balance. Note that some ATMs may charge a fee for this service.
Where can I use my EBT card?
In Colorado, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Safeway and King Soopers, as well as local farmers' markets. Additionally, EBT can be used for online shopping at participating retailers such as Amazon and Walmart, providing convenient access to essential groceries and fresh produce.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This means you can use your EBT card to purchase eligible food items at grocery stores, supermarkets, and farmers' markets across the United States, ensuring you have access to essential groceries no matter where you are.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Colorado.
