EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Delaware is crucial for users to manage their benefits effectively. Efficient customer service ensures timely resolution of issues, helping recipients maintain their essential food and financial assistance without disruption.
How to Contact EBT Customer Service in Delaware
Phone Number:
Main Customer Service: 1-800-372-2022 (Available 24/7 for general inquiries and assistance)
Spanish Language Support: 1-800-372-2022 (Press 2 for Spanish)
Mailing Address:
Delaware Division of Social Services
P.O. Box 906
New Castle, DE 19720
Operating Hours:
Monday to Friday: 8:00 AM - 4:30 PM
Saturday and Sunday: Closed
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential assistance, but users may occasionally face issues such as lost cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits. The following sections offer step-by-step solutions to these common issues.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Delaware, follow these steps to recover it:
Report Immediately: Call the EBT Customer Service at 1-800-372-2022 to report the loss or theft. This line is available 24/7.
Verify Identity: Be prepared to provide personal information to verify your identity, such as your Social Security number and date of birth.
Request a Replacement: Ask the representative to issue a replacement card. It typically arrives within 7-10 business days.
Update PIN: Once you receive your new card, set a new PIN by following the instructions provided with the card.
Acting quickly helps protect your benefits and ensures you regain access without significant delays.
PIN Issues
Resetting your EBT PIN in Delaware is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-800-372-2022 and follow the prompts to reset your PIN.
Verify Identity: Provide necessary details like your Social Security number and date of birth to confirm your identity.
Set New PIN: Choose a new 4-digit PIN. Avoid using easily guessable numbers like your birthdate.
For security, keep your PIN confidential. Do not share it with anyone, and avoid writing it down where others can find it. Regularly updating your PIN can also help protect your benefits.
Balance Inquiries
Checking your EBT balance in Delaware is simple and can be done in several ways:
Phone: Call the EBT Customer Service at 1-800-372-2022 and follow the prompts to hear your balance.
Receipt: Check your last purchase receipt, which shows your current balance.
ATM: Use an ATM to check your balance, though fees may apply.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, visit EBT balance check in Delaware.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Delaware is essential to protect your benefits. Here's how you can do it:
Review Your Transactions: Regularly check your EBT transaction history through the Benny app, your last purchase receipt, or by calling the EBT Customer Service at 1-800-372-2022.
Identify Unauthorized Transactions: Look for any unfamiliar or suspicious transactions. If you find any, note the date, time, and amount of the transaction.
Report Immediately: Contact EBT Customer Service at 1-800-372-2022 as soon as you notice any unauthorized transactions. This line is available 24/7.
Provide Details: Be ready to provide specific details about the unauthorized transaction, including the date, time, and amount. You may also need to verify your identity with personal information like your Social Security number and date of birth.
Follow Up: After reporting, keep a record of your report and any follow-up actions suggested by the customer service representative. They may provide you with a case number for reference.
Acting quickly helps prevent further unauthorized use and ensures that your benefits are protected. Always keep your EBT card and PIN secure to minimize the risk of unauthorized transactions.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Delaware:
Application Processing Delays: If your application or renewal is still being processed, your benefits might be delayed.
Verification Issues: Missing or incorrect information in your application can cause delays. Ensure all required documents are submitted and accurate.
Technical Problems: System errors or technical issues can sometimes cause delays in benefit distribution.
Holidays and Weekends: Benefits may be delayed if the scheduled deposit date falls on a holiday or weekend.
Changes in Eligibility: Any changes in your household's income or size can affect your benefit amount and timing.
For a detailed guide on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Delaware.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. Manage your benefits more conveniently with this user-friendly app. Try Benny Now.
Frequently Asked Questions
How do I contact EBT customer service in Delaware?
For state-specific assistance with your EBT benefits in Delaware, you can use the following contact details:
Customer Service Hotline: Call 1-800-372-2022 for 24/7 support with any EBT-related inquiries or issues.
Website: Visit the Delaware Division of Social Services website for more information and resources related to EBT benefits.
Local Office: You can visit the Delaware Division of Social Services at the following address:
Delaware Division of Social Services
P.O. Box 906
New Castle, DE 19720
These resources are available to help you manage your EBT benefits effectively and resolve any issues you may encounter.
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny not only allows you to track your balance and transactions but also offers comprehensive account management tools. Try Benny for a seamless EBT experience.
How can I check my EBT balance?
Checking your EBT balance in Delaware can be done through several convenient methods:
Customer Service Phone Number: Call the EBT Customer Service at 1-800-372-2022 and follow the prompts to hear your balance.
Online Portals: Visit the official EBT website for Delaware to check your balance and manage your account.
Mobile Apps: Use the Benny app to track your balance and transactions in real-time. Benny also offers additional features like cashback on groceries.
ATMs: Use an ATM to check your balance, though fees may apply.
These methods ensure you can always stay updated on your EBT balance and manage your benefits effectively.
Where can I use my EBT card?
In Delaware, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Walmart and Safeway, local farmers' markets, and select online platforms such as Amazon and Walmart's online grocery service. These options provide flexibility for users to purchase eligible food items conveniently.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This includes major grocery chains, local markets, and select online platforms. Whether you're in Delaware or another state, you can use your EBT card to purchase eligible food items wherever SNAP benefits are accepted.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Delaware.
