EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Indiana is crucial for users to manage their benefits effectively. Efficient customer service ensures timely resolution of issues, helping recipients maintain their essential food and financial assistance without disruption.
How to Contact EBT Customer Service in Indiana
Phone Number:
Main Customer Service: 1-800-403-0864 (Available 24/7 for general inquiries and assistance)
Spanish Language Support: 1-800-403-0864 (Press 2 for Spanish)
Mailing Address:
Indiana Family and Social Services Administration
402 W. Washington Street
Indianapolis, IN 46204
Operating Hours:
Monday to Friday: 8:00 AM - 4:30 PM (Eastern Time)
Saturday and Sunday: Closed
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential assistance, but users may occasionally face issues such as lost cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits. The following sections offer step-by-step solutions to these common issues.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Indiana, follow these steps to recover it:
Report Immediately: Call the EBT Customer Service at 1-800-403-0864 to report the loss or theft. This line is available 24/7.
Verify Identity: Be prepared to provide personal information to verify your identity, such as your Social Security number and date of birth.
Request a Replacement: Ask the representative to issue a replacement card. It typically takes 7-10 business days to receive a new card by mail.
Update PIN: Once you receive your new card, set a new PIN by following the instructions provided with the card.
PIN Issues
Resetting your EBT PIN in Indiana is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-800-403-0864 and follow the prompts to reset your PIN.
Verify Identity: Provide necessary personal information, such as your Social Security number and date of birth, to confirm your identity.
Set New PIN: Choose a new 4-digit PIN. Avoid using easily guessable numbers like your birthdate.
For security, keep your PIN confidential. Do not share it with anyone, and avoid writing it down where others can find it. Regularly update your PIN to enhance security.
Balance Inquiries
Checking your EBT balance in Indiana is simple and can be done in several ways:
Phone: Call the EBT Customer Service at 1-800-403-0864 and follow the prompts to hear your balance.
Receipt: Check the balance printed on your last purchase receipt.
Online: Log in to the EBT account portal to view your balance and transaction history.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in Indiana.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Indiana is crucial to protect your benefits. Here's how you can do it:
Review Transactions: Regularly check your EBT account for any unfamiliar transactions. You can do this by calling the EBT Customer Service at 1-800-403-0864, checking your last purchase receipt, or logging into the EBT account portal.
Report Immediately: If you notice any unauthorized transactions, contact EBT Customer Service at 1-800-403-0864 right away. This line is available 24/7.
Provide Details: Be ready to provide specific details about the unauthorized transaction, such as the date, amount, and merchant name. This information will help the representative investigate the issue more effectively.
Follow Up: After reporting, keep a record of your complaint and any reference numbers provided. Follow up with customer service if you do not receive a resolution within a reasonable time frame.
By staying vigilant and reporting issues promptly, you can help ensure the security of your EBT benefits.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Indiana. Understanding these can help you take steps to avoid issues in the future:
Application Processing Delays: If your application or renewal is still being processed, your benefits might be delayed. Ensure all required documents are submitted on time.
Verification Issues: Missing or incorrect information can cause delays. Double-check that all your personal details and documents are accurate and up-to-date.
Technical Problems: Sometimes, technical glitches in the system can cause delays. If you suspect this, contact customer service for assistance.
Holidays and Weekends: Benefits may be delayed if your scheduled deposit date falls on a holiday or weekend. Plan accordingly to avoid running out of benefits.
Account Issues: Problems with your EBT account, such as a locked or suspended account, can also cause delays. Resolve any account issues promptly by contacting customer service.
For a detailed guide on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Indiana.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. Manage your benefits more conveniently with this user-friendly app. Try Benny Now.
Frequently Asked Questions
How do I contact EBT customer service in Indiana?
For state-specific assistance with your EBT benefits in Indiana, you can use the following contact details:
Customer Service Hotline: Call 1-800-403-0864 for 24/7 support. For Spanish language support, press 2.
Website: Visit the Indiana Family and Social Services Administration website for more information and online services.
Local Office: You can visit the Indiana Family and Social Services Administration at the following address:
402 W. Washington Street
Indianapolis, IN 46204
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny not only allows you to track your EBT balance and transactions but also offers additional benefits like cashback on groceries and other purchases. Manage your EBT account more conveniently with Benny.
How can I check my EBT balance?
Checking your EBT balance in Indiana can be done through several convenient methods:
Customer Service Phone Number: Call 1-800-403-0864 and follow the prompts to hear your balance.
Online Portals: Log in to the EBT account portal to view your balance and transaction history.
Mobile Apps: Use the Benny app to track transactions and purchases in real-time.
ATMs: Check your balance at any ATM that accepts EBT cards. Note that some ATMs may charge a fee for balance inquiries.
Where can I use my EBT card?
In Indiana, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Walmart and Kroger, local farmers' markets, and select online platforms such as Amazon and Walmart's online grocery service. These options provide flexibility for users to purchase eligible food items conveniently, whether shopping in-store or online.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This means you can use your EBT card to purchase eligible food items at grocery stores, farmers' markets, and select online platforms across the United States, ensuring you have access to your benefits wherever you are.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Indiana.
