EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Maryland is crucial for users to manage their benefits effectively. Efficient customer service ensures timely assistance, helping recipients address issues and maintain their essential benefits without disruption.
How to Contact EBT Customer Service in Maryland
Phone Number:
Main Customer Service: 1-800-997-2222 (Available 24/7 for general inquiries and assistance)
Spanish Language Support: 1-800-997-2222 (Press 2 for Spanish)
Mailing Address:
Maryland Department of Human Services
311 W. Saratoga Street
Baltimore, MD 21201
Operating Hours:
Monday to Friday: 8:00 AM - 5:00 PM
Saturday and Sunday: Closed
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential assistance, but users may occasionally face issues such as lost cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits. The following sections offer step-by-step solutions to these common issues.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Maryland, follow these steps to recover it quickly. First, call the EBT Customer Service at 1-800-997-2222 immediately to report the loss and prevent unauthorized use. Next, request a replacement card during the call. You will need to provide personal information to verify your identity. After your request is processed, your new card will be mailed to you within 7-10 business days. While waiting, monitor your account for any suspicious activity. If you need immediate access to your benefits, visit your local Department of Human Services office for assistance.
PIN Issues
Resetting your EBT PIN in Maryland is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-800-997-2222 and follow the prompts to reset your PIN.
Verify Identity: Provide necessary personal information to confirm your identity.
Choose a New PIN: Select a new 4-digit PIN that is easy for you to remember but hard for others to guess.
For security, never share your PIN with anyone and avoid using easily guessed numbers like birthdays. Regularly update your PIN to enhance security. If you suspect your PIN has been compromised, reset it immediately.
Balance Inquiries
Checking your EBT balance in Maryland is simple and can be done in several ways:
Phone: Call the EBT Customer Service at 1-800-997-2222 and follow the prompts to hear your balance.
ATM: Insert your EBT card into an ATM and enter your PIN to view your balance.
Receipt: Check the balance printed on your last purchase receipt.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, visit EBT balance check in Maryland.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Maryland is essential to protect your benefits. Here’s how you can do it:
Review Your Transactions: Regularly check your EBT account transactions through the Benny app, ATM receipts, or by calling the EBT Customer Service at 1-800-997-2222. Look for any unfamiliar or suspicious charges.
Report Immediately: If you spot an unauthorized transaction, call EBT Customer Service at 1-800-997-2222 right away. Reporting promptly helps prevent further unauthorized use.
Provide Details: Be ready to provide specific details about the suspicious transaction, including the date, amount, and any other relevant information. This will help the customer service team investigate the issue more efficiently.
Follow Up: After reporting, keep a record of your report and any follow-up actions. Customer service may provide a reference number for your case. Use this number for any future correspondence regarding the issue.
By staying vigilant and reporting issues promptly, you can help ensure your EBT benefits remain secure and accessible.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Maryland. Understanding these can help you address the issue quickly:
Application Processing Delays: If your application or renewal is still being processed, your benefits might be delayed. Ensure all required documents are submitted on time.
Verification Issues: Missing or incorrect information can cause delays. Double-check that all your personal details and documents are accurate and up-to-date.
Technical Problems: Sometimes, technical glitches in the system can delay benefit deposits. If you suspect this, contact customer service for assistance.
Holidays and Weekends: Benefits may be delayed if the scheduled deposit date falls on a holiday or weekend. Plan accordingly to avoid running out of benefits.
Account Issues: Problems with your EBT account, such as a locked or suspended account, can also cause delays. Contact customer service to resolve any account issues.
For a detailed guide on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Maryland.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. Manage your benefits more conveniently with this user-friendly app. Try Benny Now and streamline your EBT experience.
Frequently Asked Questions
How do I contact EBT customer service in Maryland?
For state-specific assistance with your EBT benefits in Maryland, you can use the following contact details:
Customer Service Hotline: Call 1-800-997-2222 for 24/7 support. For Spanish language support, press 2 after dialing the number.
Website: Visit the Maryland Department of Human Services website for more information and online services.
Local Office:
Maryland Department of Human Services
311 W. Saratoga Street
Baltimore, MD 21201
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts more efficiently. These apps typically offer features like balance tracking, transaction history, and account management. As a user-friendly alternative, Benny offers all these features and more, including the ability to earn cash back on groceries and other purchases. Try Benny to streamline your EBT experience.
How can I check my EBT balance?
There are several methods available for checking your EBT balance in Maryland:
Customer Service Phone Number: Call 1-800-997-2222 and follow the prompts to hear your balance.
Online Portals: Visit the Maryland Department of Human Services website to access your account and check your balance.
Mobile Apps: Use the Benny app to track your transactions and view your balance in real-time.
ATMs: Insert your EBT card into an ATM and enter your PIN to view your balance.
Where can I use my EBT card?
In Maryland, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Safeway and Giant, local farmers' markets, and select online platforms such as Amazon and Walmart. These options provide convenient access to fresh produce and essential groceries, ensuring that recipients can utilize their benefits effectively across multiple shopping venues.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This means you can use your EBT card at grocery stores, farmers' markets, and select online platforms across the United States, ensuring you have access to essential groceries and fresh produce no matter where you are.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Maryland.
