EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Massachusetts is crucial for users to manage their benefits effectively. Efficient customer service ensures timely assistance, helping individuals address issues and maintain their essential benefits without unnecessary delays or complications.
How to Contact EBT Customer Service in Massachusetts
Phone Number:
Main Customer Service: 1-800-997-2555 (Available 24/7 for general inquiries and assistance)
TTY: 1-800-377-1292 (For hearing-impaired users)
Mailing Address:
Department of Transitional Assistance
600 Washington Street
Boston, MA 02111
Operating Hours:
Monday to Friday: 8:45 AM - 5:00 PM
Saturday and Sunday: Closed
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential financial assistance, but users may occasionally face issues such as lost or stolen cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits. The following sections offer step-by-step solutions to these common issues.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Massachusetts, follow these steps to recover it:
Report Immediately: Call the EBT Customer Service at 1-800-997-2555 to report the loss or theft. This line is available 24/7.
Request a Replacement: During the call, request a replacement card. Your old card will be deactivated to prevent unauthorized use.
Verify Your Identity: Be prepared to provide personal information to verify your identity.
Wait for Delivery: Your new card will be mailed to you within 7-10 business days.
Activate Your New Card: Once received, follow the instructions to activate your new card and set a new PIN.
PIN Issues
Resetting your EBT PIN in Massachusetts is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-800-997-2555 and select the option to reset your PIN.
Verify Your Identity: Provide necessary personal information to confirm your identity.
Choose a New PIN: Follow the prompts to select a new 4-digit PIN.
For security, keep your PIN confidential. Avoid sharing it with anyone and do not write it down where others can find it. Regularly update your PIN to enhance security.
Balance Inquiries
Checking your EBT balance in Massachusetts is simple and can be done in several ways:
Phone: Call the EBT Customer Service at 1-800-997-2555 to hear your balance.
Receipt: Check your last purchase receipt for the remaining balance.
ATM: Use an ATM to check your balance, though fees may apply.
Online: Log in to the EBT account website to view your balance and transaction history.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in Massachusetts.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Massachusetts is essential to protect your benefits. Here’s how you can do it:
Review Your Transactions: Regularly check your EBT account for any unfamiliar transactions. You can do this online, through the Benny app, or by calling the EBT Customer Service at 1-800-997-2555.
Report Immediately: If you notice any unauthorized transactions, contact EBT Customer Service right away at 1-800-997-2555. This line is available 24/7.
Provide Details: Be ready to give specific details about the unauthorized transaction, such as the date, amount, and any other relevant information.
Request an Investigation: Ask the customer service representative to initiate an investigation into the unauthorized transaction. They will guide you through the necessary steps.
Follow Up: Keep track of your case number and follow up with customer service if you do not receive updates within a reasonable time frame.
By staying vigilant and reporting issues promptly, you can help ensure the security of your EBT benefits.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Massachusetts:
Application Processing Delays: If your application or renewal is still being processed, your benefits might be delayed.
Verification Issues: Missing or incomplete documentation can cause delays. Ensure all required documents are submitted and up-to-date.
Technical Problems: System errors or technical glitches can sometimes disrupt the timely deposit of benefits.
Holidays and Weekends: Benefits scheduled to be deposited on a holiday or weekend may be delayed until the next business day.
Account Issues: Problems with your EBT account, such as incorrect information or account holds, can also cause delays.
For more detailed information on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Massachusetts.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. This app helps you manage your benefits more conveniently. Try Benny Now to streamline your EBT experience.
Frequently Asked Questions
How do I contact EBT customer service in Massachusetts?
For state-specific assistance with your EBT benefits in Massachusetts, here are the key contact details:
Customer Service Hotline: 1-800-997-2555 (Available 24/7 for general inquiries and assistance)
TTY: 1-800-377-1292 (For hearing-impaired users)
Website: Visit the official Massachusetts EBT website for more information and online services.
Local Office:
Department of Transitional Assistance
600 Washington Street
Boston, MA 02111
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny not only allows you to track your balance and transactions but also offers additional account management tools, making it easier to handle your EBT benefits efficiently.
How can I check my EBT balance?
Checking your EBT balance in Massachusetts can be done through several convenient methods:
Customer Service Phone Number: Call the EBT Customer Service at 1-800-997-2555 to hear your balance.
Online Portals: Log in to the EBT account website to view your balance and transaction history.
Mobile Apps: Use the Benny app to track transactions and purchases in real-time.
ATMs: Use an ATM to check your balance, though fees may apply.
Where can I use my EBT card?
In Massachusetts, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Stop & Shop and Market Basket, as well as local farmers' markets. Additionally, EBT can be used for online shopping at participating retailers such as Amazon and Walmart, providing convenient access to essential groceries and fresh produce.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This means you can use your EBT card to purchase eligible food items at grocery stores, supermarkets, and farmers' markets across the United States, ensuring you have access to essential groceries no matter where you are.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Massachusetts.
