EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Michigan is crucial for users to manage their benefits effectively. Efficient customer service ensures timely resolution of issues, helping recipients maintain their essential food and financial assistance without disruption.
How to Contact EBT Customer Service in Michigan
For those needing to reach EBT customer service in Michigan, here are the specific contact details:
Phone Number:
Main Customer Service: 1-888-678-8914 (Available 24/7 for general inquiries and assistance)
Spanish Support: 1-888-678-8914 (Press 2 for Spanish)
Mailing Address:
Michigan Department of Health and Human Services
235 S. Grand Avenue
P.O. Box 30037
Lansing, MI 48909
Operating Hours:
Monday to Friday: 8:00 AM - 5:00 PM (Eastern Time)
If you need further assistance, contacting the main customer service phone number is recommended.
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential assistance, but users may occasionally face issues such as lost cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Michigan, follow these steps to recover it:
Report Immediately: Call the EBT customer service at 1-888-678-8914 to report the loss or theft. This line is available 24/7.
Verify Identity: Be prepared to provide personal information to verify your identity, such as your Social Security number and date of birth.
Request a Replacement: Ask the representative to issue a replacement card. It typically takes 7-10 business days to receive your new card by mail.
Update PIN: Once you receive your new card, set a new PIN by following the instructions provided with the card.
Acting quickly helps protect your benefits from unauthorized use.
PIN Issues
Resetting your EBT PIN in Michigan is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-888-678-8914 and follow the prompts to reset your PIN.
Verify Identity: Provide necessary details like your Social Security number and date of birth to confirm your identity.
Choose a New PIN: Select a new 4-digit PIN. Avoid using easily guessable numbers like birthdays or sequential digits.
For security, keep your PIN confidential. Do not share it with anyone, and avoid writing it down where others can find it. Regularly updating your PIN can also help protect your benefits.
Balance Inquiries
Checking your EBT balance in Michigan is simple and can be done in several ways:
Phone: Call the customer service number at 1-888-678-8914 and follow the prompts to hear your balance.
Receipt: Your current balance is printed on the receipt after each purchase.
ATM: Use an ATM to check your balance, but be aware that some ATMs may charge a fee.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in Michigan.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Michigan is essential to protect your benefits. Here's how you can do it:
Review Your Transactions: Regularly check your transaction history through the Benny app, ATM receipts, or by calling the customer service number at 1-888-678-8914.
Identify Unauthorized Transactions: Look for any unfamiliar or suspicious transactions. If you notice any, take note of the date, time, and amount.
Contact Customer Service: Immediately call EBT customer service at 1-888-678-8914 to report the unauthorized transaction. This line is available 24/7.
Provide Details: Be ready to provide specific details about the unauthorized transaction and verify your identity with personal information like your Social Security number and date of birth.
Follow Up: The customer service representative will guide you through the next steps, which may include filling out a dispute form or providing additional documentation.
Acting quickly helps ensure that your benefits are protected and any issues are resolved promptly.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Michigan. Understanding these can help you take the necessary steps to avoid disruptions:
Application Issues: Errors or missing information on your application can cause delays. Ensure all details are accurate and complete when applying or renewing your benefits.
Verification Problems: If required documents, such as proof of income or residency, are not submitted on time, your benefits may be delayed. Always provide the necessary paperwork promptly.
System Errors: Occasionally, technical glitches or system updates can cause delays. If you suspect this is the case, contact customer service for assistance.
Holidays and Weekends: Benefits may be delayed if your scheduled deposit date falls on a holiday or weekend. Plan accordingly to avoid running out of funds.
Changes in Eligibility: If there are changes in your household income or size, it may affect your benefit amount or eligibility, leading to delays. Report any changes immediately to avoid issues.
For a detailed guide on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Michigan.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. Manage your benefits more conveniently with this user-friendly app. Try Benny Now and streamline your EBT experience.
Frequently Asked Questions
How do I contact EBT customer service in Michigan?
For state-specific assistance with your EBT benefits in Michigan, here are the essential contact details:
Customer Service Hotline:
Main Customer Service: 1-888-678-8914 (Available 24/7 for general inquiries and assistance)
Spanish Support: 1-888-678-8914 (Press 2 for Spanish)
Website: Visit the Michigan Department of Health and Human Services website for more information and resources.
Local Office:
Michigan Department of Health and Human Services
235 S. Grand Avenue
P.O. Box 30037
Lansing, MI 48909
These resources are available to help you manage your EBT benefits effectively and resolve any issues you may encounter.
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny allows you to check your EBT balance, view transaction history, and manage your account seamlessly. Try Benny for a more convenient EBT experience.
How can I check my EBT balance?
There are several methods available for checking your EBT balance in Michigan:
Customer Service Phone Number: Call 1-888-678-8914 and follow the prompts to hear your balance.
Online Portals: Visit the Michigan Department of Health and Human Services website to access your account and check your balance.
Mobile Apps: Use apps like Benny to track your EBT balance and transactions in real-time.
ATMs: Use an ATM to check your balance, but be aware that some ATMs may charge a fee.
These methods provide convenient options to ensure you always know your EBT balance.
Where can I use my EBT card?
In Michigan, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Walmart and Meijer, local farmers' markets, and select online platforms such as Amazon and Walmart's online grocery service. These options provide flexibility for users to purchase eligible food items conveniently.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This includes major grocery chains, local markets, and select online platforms. Whether you're in Michigan or another state, you can use your EBT card to purchase eligible food items wherever SNAP benefits are accepted.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Michigan.
