EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Minnesota is crucial for users to manage their benefits effectively. Efficient customer service ensures timely resolution of issues, helping recipients maintain their essential food and financial assistance without disruption.
How to Contact EBT Customer Service in Minnesota
Phone Number:
Main Customer Service: 1-888-997-2227 (Available 24/7 for general inquiries and assistance)
TTY Service for the Hearing Impaired: 1-800-627-3529 (Available 24/7)
Mailing Address:
EBT Customer Service
Department of Human Services
P.O. Box 64941
St. Paul, MN 55164-0941
Operating Hours:
Monday to Friday: 8:00 AM - 5:00 PM (Central Time)
Saturday and Sunday: Closed
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential assistance, but users may occasionally face issues such as lost cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Minnesota, follow these steps to recover it:
Report Immediately: Call the EBT Customer Service at 1-888-997-2227 as soon as you notice your card is missing. This line is available 24/7.
Verify Identity: Be prepared to provide personal information to verify your identity, such as your Social Security number and date of birth.
Request a Replacement: Ask the representative to issue a replacement card. It typically takes 7-10 business days to receive a new card by mail.
Update PIN: Once you receive your new card, set a new PIN to secure your benefits.
PIN Issues
Resetting your EBT PIN in Minnesota is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-888-997-2227 and follow the automated instructions to reset your PIN.
Verify Identity: Provide necessary personal details like your Social Security number and date of birth to confirm your identity.
Choose a New PIN: Select a new 4-digit PIN. Avoid using easily guessable numbers like birthdays or sequential digits.
Keep It Confidential: Never share your PIN with anyone. Memorize it instead of writing it down to maintain security.
By following these steps and best practices, you can ensure your EBT benefits remain secure and accessible.
Balance Inquiries
Checking your EBT balance in Minnesota is simple and can be done in several ways:
Phone: Call the EBT Customer Service at 1-888-997-2227 for balance inquiries.
Receipt: Check your last purchase receipt, which shows your current balance.
Online: Visit the EBT account website to view your balance and transaction history.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in Minnesota.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Minnesota is essential to protect your benefits. Here's how you can do it:
Review Your Transactions: Regularly check your EBT account for any unfamiliar transactions. You can do this by calling the EBT Customer Service at 1-888-997-2227, checking your last purchase receipt, or using the Benny app.
Report Immediately: If you notice any unauthorized transactions, contact EBT Customer Service at 1-888-997-2227 right away. This line is available 24/7.
Provide Details: Be ready to provide specific details about the unauthorized transaction, such as the date, amount, and location of the purchase.
Follow Up: The customer service representative will guide you through the process of disputing the transaction. Make sure to follow their instructions and provide any additional information they may need.
Monitor Your Account: Keep an eye on your account for any further unauthorized activity and report it immediately if it occurs.
By staying vigilant and promptly reporting any issues, you can help ensure your EBT benefits remain secure and accessible.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Minnesota. Understanding these can help you take steps to avoid issues and ensure timely access to your benefits.
Application Processing Delays: If your application or renewal is still being processed, your benefits might be delayed. Ensure all required documents are submitted on time.
Incorrect Information: Providing incorrect or incomplete information can cause delays. Double-check your details before submitting any forms.
System Errors: Occasionally, technical issues within the EBT system can lead to delays. If you suspect this, contact customer service for assistance.
Bank Holidays: Benefits may be delayed if the scheduled deposit date falls on a bank holiday. Plan accordingly to avoid inconvenience.
Eligibility Issues: Changes in your eligibility status, such as income changes or failure to meet reporting requirements, can result in delayed or missing benefits.
For a detailed guide on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Minnesota.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. This app helps you manage your benefits more conveniently. Try Benny Now to streamline your EBT experience.
Frequently Asked Questions
How do I contact EBT customer service in Minnesota?
For state-specific assistance with your EBT benefits in Minnesota, you can use the following resources:
Customer Service Hotline: Call 1-888-997-2227 for any inquiries or assistance related to your EBT benefits. This line is available 24/7.
Website: Visit the official Minnesota Department of Human Services website for comprehensive information on EBT benefits, application processes, and more.
Local Office: You can also visit your local county human services office for in-person assistance. Find the nearest office by checking the Minnesota Department of Human Services website or contacting customer service.
These resources are designed to help you manage your EBT benefits effectively and resolve any issues you may encounter.
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny offers these features and more, making it easier to manage your EBT benefits efficiently.
How can I check my EBT balance?
There are several methods available for checking your EBT balance in Minnesota:
Customer Service Phone Number: Call 1-888-997-2227 to inquire about your balance. This service is available 24/7.
Online Portals: Visit the official EBT account website to view your balance and transaction history.
Mobile Apps: Use the Benny app to track your transactions and purchases in real-time.
ATMs: Check your balance at any ATM that accepts EBT cards. Be aware that some ATMs may charge a fee for balance inquiries.
Where can I use my EBT card?
In Minnesota, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Walmart and Target, local farmers' markets, and select online platforms such as Amazon and Walmart's online grocery service. These options provide convenient access to fresh produce and essential groceries, ensuring recipients can utilize their benefits effectively.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This means you can use your EBT card at grocery stores, farmers' markets, and select online platforms across the United States, ensuring you have access to essential food items no matter where you are.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Minnesota.
