EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Nebraska is crucial for users to manage their benefits effectively. Efficient customer service ensures timely assistance, helping recipients address issues and maintain their essential benefits without unnecessary delays or complications.
How to Contact EBT Customer Service in Nebraska
For those needing to reach EBT customer service in Nebraska, here are the specific contact details:
Phone Number:
Main Customer Service: 1-800-383-4278 (Available for general inquiries and support)
Spanish Language Support: 1-877-247-6328 (Dedicated line for Spanish-speaking users)
Mailing Address:
Nebraska Department of Health and Human Services
301 Centennial Mall South
Lincoln, NE 68509
Operating Hours:
Monday to Friday: 8:00 AM - 5:00 PM (Central Time)
Saturday and Sunday: Closed
If you need further assistance, please contact the main customer service phone number.
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential assistance, but users may occasionally face issues such as lost cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Nebraska, follow these steps to recover it:
Report Immediately: Call the main customer service at 1-800-383-4278 to report the loss or theft. This will deactivate your card to prevent unauthorized use.
Request a Replacement: During the call, request a replacement card. Provide necessary identification details to verify your identity.
Wait for Delivery: Your new card will be mailed to your registered address within 7-10 business days.
Activate Your New Card: Once received, follow the instructions provided to activate your new card and set a new PIN.
Acting quickly ensures your benefits remain secure and accessible.
PIN Issues
Resetting your EBT PIN in Nebraska is straightforward. Follow these steps:
Call Customer Service: Dial 1-800-383-4278 and select the option for PIN reset.
Verify Your Identity: Provide necessary details like your card number and personal information to confirm your identity.
Set a New PIN: Follow the prompts to choose a new 4-digit PIN. Ensure it’s easy for you to remember but hard for others to guess.
For security, never share your PIN with anyone and avoid writing it down. Regularly change your PIN to enhance security and protect your benefits.
Balance Inquiries
Checking your EBT balance in Nebraska is simple and can be done in several ways:
Phone: Call the customer service number at 1-800-383-4278 and follow the prompts to hear your balance.
Receipt: Your latest purchase receipt will show your current balance.
Online: Log in to the EBT account portal to view your balance and transaction history.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in Nebraska.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Nebraska is essential to protect your benefits. Here’s how you can do it:
Review Your Transactions: Regularly check your EBT transaction history through the EBT account portal, the Benny app, or by calling customer service at 1-800-383-4278.
Identify Unauthorized Transactions: Look for any unfamiliar or suspicious transactions. If you notice any, take note of the date, time, and amount of the transaction.
Report Immediately: Contact EBT customer service at 1-800-383-4278 as soon as you identify an unauthorized transaction. Reporting promptly helps prevent further unauthorized use.
Provide Details: When reporting, provide specific details about the unauthorized transaction, including the date, time, and amount. This information helps customer service investigate the issue effectively.
Follow Up: After reporting, keep track of your case by noting any reference numbers or follow-up instructions provided by customer service. This ensures you stay informed about the status of your report.
By staying vigilant and reporting issues promptly, you can help safeguard your EBT benefits from unauthorized use.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Nebraska. Understanding these can help you address the issue quickly:
Application Processing Delays: If your application or renewal is still being processed, your benefits might be delayed. Ensure all required documents are submitted on time.
Verification Issues: Missing or incorrect information in your application can cause delays. Double-check that all details are accurate and complete.
System Errors: Technical glitches in the EBT system can occasionally cause delays. If you suspect this, contact customer service for assistance.
Holidays and Weekends: Benefits may be delayed if your scheduled deposit date falls on a holiday or weekend. Plan accordingly to avoid running out of benefits.
Changes in Eligibility: Any changes in your household's income or size can affect your benefit amount and timing. Report changes promptly to avoid disruptions.
For a detailed guide on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Nebraska.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. Manage your benefits more conveniently with this user-friendly app. Try Benny Now.
Frequently Asked Questions
How do I contact EBT customer service in Nebraska?
For state-specific assistance with your EBT benefits in Nebraska, here are the essential contact details:
Customer Service Hotline:
Main Customer Service: 1-800-383-4278 (Available for general inquiries and support)
Spanish Language Support: 1-877-247-6328 (Dedicated line for Spanish-speaking users)
Website: Visit the Nebraska Department of Health and Human Services website for more information and online services.
Local Office:
Nebraska Department of Health and Human Services
301 Centennial Mall South
Lincoln, NE 68509
These resources are available to help you manage your EBT benefits effectively and address any issues you may encounter.
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny not only allows you to track your balance and view transaction history but also offers comprehensive account management. Try Benny for a seamless EBT experience.
How can I check my EBT balance?
Checking your EBT balance in Nebraska can be done through several convenient methods:
Customer Service Phone Number: Call 1-800-383-4278 and follow the prompts to hear your balance.
Online Portals: Log in to the EBT account portal to view your balance and transaction history.
Mobile Apps: Use the Benny app to track transactions and purchases in real-time.
ATMs: Check your balance at any ATM that accepts EBT cards. Note that some ATMs may charge a fee for balance inquiries.
These methods ensure you can always stay informed about your EBT balance and manage your benefits effectively.
Where can I use my EBT card?
In Nebraska, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Walmart and Hy-Vee, local farmers' markets, and select online platforms such as Amazon and Walmart's online grocery service. These options provide flexibility for users to purchase eligible food items conveniently.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This includes major grocery chains, local markets, and select online platforms. Whether you're in Nebraska or another state, you can use your EBT card to purchase eligible food items wherever SNAP benefits are accepted.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Nebraska.
