EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in New Jersey is crucial for users to manage their benefits effectively. Efficient customer service ensures timely assistance, resolving issues that may impact the accessibility and usability of their benefits.
How to Contact EBT Customer Service in New Jersey
For those needing to reach EBT customer service in New Jersey, here are the specific contact details:
Phone Number:
Main Customer Service: 1-800-997-3333 (Available 24/7)
TTY Service for the Hearing Impaired: 1-800-777-1234 (Available 24/7)
Email Address: Not available. Please use the main phone number for assistance.
Mailing Address:
New Jersey Department of Human Services
Division of Family Development
PO Box 716
Trenton, NJ 08625-0716
Operating Hours:
Monday to Friday: 8:00 AM - 5:00 PM
Saturday and Sunday: Closed
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential financial assistance, but users may occasionally face issues such as lost or stolen cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits. The following sections offer step-by-step solutions to these common issues.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in New Jersey, follow these steps to recover it:
Report Immediately: Call the EBT customer service at 1-800-997-3333 as soon as you notice your card is missing.
Verify Identity: Be prepared to provide personal information to verify your identity, such as your Social Security number and date of birth.
Request a Replacement: Ask the representative to deactivate your old card and issue a new one. Your new card will be mailed to you within 7-10 business days.
Update PIN: Once you receive your new card, set a new PIN by following the instructions provided with the card.
PIN Issues
Resetting your EBT PIN in New Jersey is straightforward. Follow these steps:
Call Customer Service: Dial 1-800-997-3333 and select the option to reset your PIN.
Verify Identity: Provide necessary details like your EBT card number, Social Security number, and date of birth.
Choose a New PIN: Follow the prompts to select a new 4-digit PIN.
For security, keep your PIN confidential. Avoid sharing it with anyone and do not write it down where it can be easily found. Regularly update your PIN to enhance security.
Balance Inquiries
Checking your EBT balance in New Jersey is simple and can be done in several ways:
Phone: Call the EBT customer service at 1-800-997-3333 and follow the prompts to hear your balance.
Receipt: Your current balance is printed on the receipt after each purchase.
ATM: Use an ATM to check your balance, but be aware that some ATMs may charge a fee.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in New Jersey.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in New Jersey is essential to protect your benefits. Here’s how you can do it:
Review Your Transactions: Regularly check your EBT transaction history through the Benny app, your receipts, or by calling customer service at 1-800-997-3333.
Identify Unauthorized Transactions: Look for any unfamiliar or suspicious transactions. If you find any, note the date, time, and amount of the transaction.
Contact Customer Service: Immediately call EBT customer service at 1-800-997-3333 to report the unauthorized transaction. The sooner you report, the better.
Provide Details: Be ready to provide specific details about the unauthorized transaction, including the date, time, and amount. You may also need to verify your identity with personal information like your Social Security number and date of birth.
Follow Up: Customer service will guide you through the next steps, which may include filling out a dispute form or providing additional documentation. Keep a record of your communication for future reference.
By staying vigilant and promptly reporting any issues, you can help ensure the security of your EBT benefits.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in New Jersey:
Application Processing Delays: If your application or recertification is still being processed, your benefits might be delayed.
Incomplete Documentation: Missing or incomplete paperwork can hold up your benefits. Ensure all required documents are submitted on time.
Technical Issues: System errors or technical glitches can sometimes cause delays in benefit distribution.
Bank Holidays: Benefits may be delayed if the scheduled deposit date falls on a bank holiday.
Changes in Eligibility: Any changes in your household's income or size can affect your benefit amount and timing.
For more detailed information on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in New Jersey.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. Manage your benefits more conveniently with this user-friendly app. Try Benny Now.
Frequently Asked Questions
How do I contact EBT customer service in New Jersey?
For state-specific assistance with your EBT benefits in New Jersey, here are the essential contact details:
Customer Service Hotline: 1-800-997-3333 (Available 24/7)
TTY Service for the Hearing Impaired: 1-800-777-1234 (Available 24/7)
Website: Visit the New Jersey Department of Human Services website for more information.
Local Office Details:
New Jersey Department of Human Services
Division of Family Development
PO Box 716
Trenton, NJ 08625-0716
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny not only allows you to track your balance and view transaction history but also offers additional benefits like cashback on groceries and other purchases. Manage your EBT account more conveniently with Benny.
How can I check my EBT balance?
Checking your EBT balance in New Jersey can be done through several convenient methods:
Customer Service Phone Number: Call 1-800-997-3333 and follow the prompts to hear your balance.
Online Portals: Visit the New Jersey Department of Human Services website to access your EBT account and check your balance.
Mobile Apps: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
ATMs: Use an ATM to check your balance, but be aware that some ATMs may charge a fee.
Where can I use my EBT card?
In New Jersey, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like ShopRite and Walmart, local farmers' markets, and select online platforms such as Amazon and Walmart. These options provide convenient access to fresh produce and essential groceries, ensuring that EBT users can shop both in-store and online.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This means you can use your EBT card at grocery stores, farmers' markets, and select online platforms across the United States, ensuring you have access to essential groceries no matter where you are.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for New Jersey.
