EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in North Carolina is crucial. Effective EBT customer service ensures that users can resolve issues promptly, maintain their benefits, and navigate the system efficiently, thereby supporting their essential needs.
How to Contact EBT Customer Service in North Carolina
Phone Number:
Main Customer Service: 1-888-622-7328 (Available 24/7 for general inquiries and assistance)
Spanish Language Support: 1-877-823-4369 (Available 24/7 for Spanish-speaking users)
Mailing Address:
North Carolina EBT Customer Service
P.O. Box 25338
Raleigh, NC 27611
Operating Hours:
Customer service is available 24 hours a day, 7 days a week.
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential assistance, but users may occasionally face issues such as lost cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits. The following sections offer step-by-step solutions to these common issues.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in North Carolina, follow these steps to recover it:
Report Immediately: Call the EBT Customer Service at 1-888-622-7328 to report the loss or theft. This line is available 24/7.
Verify Identity: Be prepared to provide personal information to verify your identity, such as your Social Security number and date of birth.
Request a Replacement: Ask the representative to issue a replacement card. It typically takes 7-10 business days to receive your new card by mail.
Update PIN: Once you receive your new card, set a new PIN by following the instructions provided with the card.
PIN Issues
Resetting your EBT PIN in North Carolina is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-888-622-7328 and select the option for PIN reset.
Verify Identity: Provide necessary details like your Social Security number and date of birth to confirm your identity.
Set New PIN: Follow the automated instructions to create a new 4-digit PIN.
For security, keep your PIN confidential. Avoid writing it down or sharing it with anyone. Regularly update your PIN and choose a number that's hard to guess but easy for you to remember.
Balance Inquiries
Checking your EBT balance in North Carolina is simple and can be done in several ways:
Phone: Call the EBT Customer Service at 1-888-622-7328 and follow the prompts to hear your balance.
Receipt: Check the balance printed on your last purchase receipt.
Online: Log in to the EBT account portal to view your balance and transaction history.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in North Carolina.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in North Carolina is essential to protect your benefits. Here’s how you can do it:
Review Transactions: Regularly check your transaction history through the EBT account portal, the Benny app, or by calling 1-888-622-7328. Look for any unfamiliar or suspicious charges.
Report Immediately: If you spot an unauthorized transaction, call EBT Customer Service at 1-888-622-7328 right away. This line is available 24/7.
Provide Details: Be ready to give specific information about the unauthorized transaction, such as the date, amount, and merchant name. This helps the representative investigate the issue more efficiently.
Follow Up: After reporting, keep track of your case number and any follow-up instructions provided by the customer service representative. This ensures you stay updated on the status of your report.
By promptly reporting unauthorized transactions, you help secure your benefits and prevent further issues. Always keep your EBT card and PIN safe to minimize the risk of fraud.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in North Carolina:
Application Processing Delays: Sometimes, delays in processing your application or recertification can cause a hold-up in receiving benefits.
Incorrect Information: Providing incorrect or incomplete information on your application can lead to delays. Ensure all details are accurate and up-to-date.
System Errors: Technical issues within the EBT system can occasionally cause delays. These are usually resolved quickly, but they can temporarily affect your benefits.
Holidays and Weekends: Benefits may be delayed if your scheduled deposit date falls on a holiday or weekend. In such cases, deposits are typically made on the next business day.
Verification Requirements: If additional documentation or verification is needed, this can delay the processing of your benefits.
For more detailed information on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in North Carolina.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. Manage your benefits more conveniently with this user-friendly app. Try Benny Now.
Frequently Asked Questions
How do I contact EBT customer service in North Carolina?
For state-specific assistance with your EBT card in North Carolina, you can use the following contact details:
Customer Service Hotline: Call 1-888-622-7328 for general inquiries and assistance. Spanish-speaking users can call 1-877-823-4369. Both lines are available 24/7.
Website: Visit the North Carolina EBT portal for information on your benefits, balance inquiries, and more.
Local Office: You can visit your local Department of Social Services (DSS) office for in-person assistance. The main office is located at:
North Carolina Department of Health and Human Services
2001 Mail Service Center
Raleigh, NC 27699-2000
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, track balances, and review transaction history. As a user-friendly alternative, Benny offers these features and more, making it easier to manage your benefits on the go.
How can I check my EBT balance?
There are several methods available to check your EBT balance in North Carolina:
Customer Service Phone Number: Call 1-888-622-7328 and follow the prompts to hear your balance.
Online Portals: Log in to the EBT account portal to view your balance and transaction history.
Mobile Apps: Use the Benny app to track transactions and purchases in real-time.
ATMs: Check your balance at any ATM that accepts EBT cards. Note that some ATMs may charge a fee for balance inquiries.
Where can I use my EBT card?
In North Carolina, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Walmart and Food Lion, local farmers' markets, and select online platforms such as Amazon and Walmart. These options ensure that users can conveniently access fresh produce, groceries, and other essentials using their benefits.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This includes major grocery chains, local markets, and select online platforms. Whether you're in North Carolina or another state, you can use your EBT card to purchase eligible food items wherever SNAP benefits are accepted.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for North Carolina.
