EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Ohio is crucial for users to manage their benefits effectively. Efficient customer service ensures timely resolution of issues, helping recipients maintain their essential food and cash assistance without disruption.
How to Contact EBT Customer Service in Ohio
Phone Number: 1-866-386-3071 (Main customer service line, available 24/7)
Phone Number: 1-800-750-0750 (TTY line for the hearing impaired, available 24/7)
Mailing Address: Ohio Department of Job and Family Services, Office of Family Assistance, P.O. Box 183204, Columbus, OH 43218-3204
Operating Hours: Customer service representatives are available Monday through Friday, 8:00 AM to 5:00 PM.
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential assistance, but users may occasionally face issues such as lost cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits. The following sections offer step-by-step solutions to these common issues.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Ohio, follow these steps to recover it quickly. First, call the customer service line at 1-866-386-3071 immediately to report the loss. This will deactivate your old card to prevent unauthorized use. Next, request a replacement card during the call. You will need to provide your personal information for verification. After your request is processed, your new card will be mailed to you within 7-10 business days. While waiting, monitor your account for any suspicious activity. If you need immediate access to your benefits, visit your local county Job and Family Services office for assistance.
PIN Issues
Resetting your EBT PIN in Ohio is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-866-386-3071 and follow the automated instructions to reset your PIN.
Verify Your Identity: Be prepared to provide personal information to confirm your identity.
Choose a New PIN: Select a new 4-digit PIN that is easy for you to remember but hard for others to guess.
For security, never share your PIN with anyone and avoid using easily guessed numbers like your birth year. Regularly update your PIN to enhance security and protect your benefits.
Balance Inquiries
Checking your EBT balance in Ohio is simple and can be done in several ways:
Phone: Call the customer service number at 1-866-386-3071 and follow the prompts to hear your balance.
Receipt: Your current balance is printed on the receipt after each purchase.
Online: Log in to the Ohio EBT website to view your balance and transaction history.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in Ohio.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions on your EBT card in Ohio is crucial to protect your benefits. Here’s how you can do it:
Review Your Transactions: Regularly check your EBT account for any unfamiliar transactions. You can do this by calling the customer service number at 1-866-386-3071, using the Benny app, or logging into the Ohio EBT website.
Report Immediately: If you spot any unauthorized transactions, contact EBT customer service right away at 1-866-386-3071. Reporting promptly helps prevent further unauthorized use.
Provide Details: Be ready to provide specific details about the unauthorized transactions, such as the date, amount, and any other relevant information. This will help the customer service team investigate the issue more effectively.
Follow Up: After reporting, keep track of your case by noting down any reference numbers or names of the representatives you speak with. Follow up if you do not receive a timely response.
By staying vigilant and reporting issues promptly, you can help safeguard your EBT benefits from unauthorized use.
Delayed or Missing Benefits
There are several common reasons why your EBT benefits might be delayed or missing in Ohio. Understanding these can help you take steps to avoid issues in the future.
Application Processing Delays: If your application or renewal is still being processed, your benefits might be delayed. Ensure all required documents are submitted on time.
Verification Issues: Missing or incorrect information can cause delays. Double-check that all your personal details and documents are accurate and up-to-date.
Technical Problems: Sometimes, technical glitches in the system can cause delays. If you suspect this, contact customer service for assistance.
Holidays and Weekends: Benefits may be delayed if your scheduled deposit date falls on a holiday or weekend. Plan accordingly to avoid running out of benefits.
Account Issues: Problems with your EBT account, such as a locked or suspended account, can also cause delays. Regularly monitor your account to ensure it is in good standing.
For more detailed information on how to schedule your EBT deposit and avoid delays, check out the EBT deposit schedule in Ohio.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. This app helps you manage your benefits more conveniently. Try Benny Now to streamline your EBT experience.
Frequently Asked Questions
How do I contact EBT customer service in Ohio?
For state-specific assistance with your EBT benefits in Ohio, you can use the following resources:
Customer Service Hotline: Call 1-866-386-3071 for general inquiries and assistance. For the hearing impaired, the TTY line is 1-800-750-0750.
Website: Visit the Ohio Department of Job and Family Services website for more information and online services.
Local Office: You can visit your local county Job and Family Services office for in-person assistance. The main office is located at Ohio Department of Job and Family Services, Office of Family Assistance, P.O. Box 183204, Columbus, OH 43218-3204.
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny not only offers these features but also includes additional tools for comprehensive account management. With Benny, you can easily monitor your EBT balance, review transaction history, and manage your account efficiently.
How can I check my EBT balance?
There are several methods available for checking your EBT balance in Ohio:
Customer Service Phone Number: Call 1-866-386-3071 and follow the prompts to hear your balance.
Online Portals: Log in to the Ohio EBT website to view your balance and transaction history.
Mobile Apps: Use the Benny app to track transactions and purchases in real-time.
ATMs: Check your balance at any ATM that accepts EBT cards. Be aware that some ATMs may charge a fee for balance inquiries.
Where can I use my EBT card?
In Ohio, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Kroger and Walmart, local farmers' markets, and select online platforms such as Amazon and Walmart's online grocery service. These options provide flexibility for users to purchase eligible food items conveniently, whether shopping in-store or online.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This includes major grocery chains, local markets, and select online platforms. Whether you're shopping in your home state or traveling, you can use your EBT card to purchase eligible food items wherever SNAP benefits are accepted.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Ohio.
