EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Rhode Island is crucial for users to manage their benefits effectively. Efficient customer service ensures timely assistance, helping residents address issues and maintain their essential benefits without disruption.
How to Contact EBT Customer Service in Rhode Island
Phone Number:
Main Customer Service: 1-888-979-9939 (Available for general inquiries and support)
Spanish Language Support: 1-888-979-9940 (Dedicated line for Spanish-speaking residents)
Mailing Address:
Rhode Island Department of Human Services
EBT Customer Service
77 Dorrance Street
Providence, RI 02903
Operating Hours:
Monday to Friday: 8:00 AM - 5:00 PM
Saturday and Sunday: Closed
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential financial assistance, but users may occasionally face issues such as lost or stolen cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits. The following sections offer step-by-step solutions to these common issues.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Rhode Island, follow these steps to recover it:
Report Immediately: Call the EBT Customer Service at 1-888-979-9939 to report the loss or theft. This will deactivate your card to prevent unauthorized use.
Request a Replacement: During the call, request a replacement card. Provide necessary identification details to verify your identity.
Wait for Delivery: Your new card will be mailed to your registered address within 7-10 business days.
Activate Your New Card: Once received, call the customer service number to activate your new card and set a new PIN.
PIN Issues
Resetting your EBT PIN in Rhode Island is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-888-979-9939 and follow the prompts to reset your PIN.
Verify Your Identity: Provide necessary identification details to confirm your identity.
Set a New PIN: Choose a new 4-digit PIN. Avoid using easily guessable numbers like birthdays or sequential digits.
For security, keep your PIN confidential. Do not share it with anyone, and avoid writing it down where others can find it. Regularly update your PIN to enhance security.
Balance Inquiries
Checking your EBT balance in Rhode Island is simple and can be done in several ways:
Phone: Call the EBT Customer Service at 1-888-979-9939 and follow the prompts to hear your current balance.
Receipt: Check your last purchase receipt, which shows your remaining balance.
Online: Visit the EBT account website and log in to view your balance and transaction history.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in Rhode Island.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Rhode Island is essential to protect your benefits. Here’s how you can do it:
Review Your Transactions: Regularly check your EBT account for any unfamiliar transactions. You can do this by:
Calling the EBT Customer Service at 1-888-979-9939
Checking your last purchase receipt
Logging into the EBT account website
Using the Benny app
Report Unauthorized Transactions: If you find any unauthorized transactions, immediately call the EBT Customer Service at 1-888-979-9939. Provide details of the suspicious transactions to the representative.
Dispute the Charges: During the call, request to dispute the unauthorized charges. The representative will guide you through the process and may ask for additional information to verify your claim.
Follow Up: Keep a record of your report and follow up with customer service if you do not receive a resolution within a reasonable time. Ensure you get a reference number for your dispute.
By staying vigilant and promptly reporting any issues, you can help safeguard your EBT benefits from unauthorized use.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Rhode Island. Understanding these can help you address the issue quickly:
Application Processing Delays: If your application or renewal is still being processed, your benefits might be delayed. Ensure all required documents are submitted on time.
Verification Issues: Missing or incorrect information in your application can cause delays. Double-check that all details are accurate and complete.
System Errors: Occasionally, technical glitches in the EBT system can result in delayed benefits. Contact customer service if you suspect this is the case.
Holidays and Weekends: Benefits may be delayed if your scheduled deposit date falls on a holiday or weekend. Plan accordingly to avoid running out of funds.
Account Issues: Problems with your EBT account, such as a locked or suspended account, can prevent benefits from being deposited. Resolve any account issues promptly.
For a detailed guide on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Rhode Island.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. Manage your benefits more conveniently with this user-friendly app. Try Benny Now and simplify your EBT experience.
Frequently Asked Questions
How do I contact EBT customer service in Rhode Island?
For state-specific assistance with your EBT benefits in Rhode Island, you can use the following contact details:
Customer Service Hotline: Call 1-888-979-9939 for general inquiries and support. For Spanish language support, dial 1-888-979-9940.
Website: Visit the Rhode Island Department of Human Services website for more information and online services.
Local Office: You can visit the Rhode Island Department of Human Services at the following address:
77 Dorrance Street
Providence, RI 02903
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny offers these features and more, including account management and cashback on purchases. Simplify your EBT experience with Benny.
How can I check my EBT balance?
There are several methods available for checking your EBT balance in Rhode Island:
Customer Service Phone Number: Call the EBT Customer Service at 1-888-979-9939 and follow the prompts to hear your current balance.
Online Portals: Visit the EBT account website and log in to view your balance and transaction history.
Mobile Apps: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
ATMs: Check your balance at any ATM that accepts EBT cards. Be aware that some ATMs may charge a fee for balance inquiries.
Where can I use my EBT card?
In Rhode Island, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Stop & Shop and Shaw's, local farmers' markets, and select online platforms such as Amazon and Walmart. These options provide convenient access to fresh produce and essential groceries, ensuring that EBT users can shop with ease and flexibility.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This includes major grocery chains, local markets, and select online platforms. Whether you're in Rhode Island or traveling, you can use your EBT card to purchase eligible food items wherever SNAP benefits are accepted.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Rhode Island.
