EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Texas is crucial for users to manage their benefits effectively. Efficient customer service ensures timely resolution of issues, helping recipients maintain their essential food and financial assistance without disruption.
How to Contact EBT Customer Service in Texas
For those needing to reach EBT customer service in Texas, here are the specific contact details:
Phone Number:
Main Customer Service: 1-800-777-7328 (Available 24/7)
Spanish Language Support: 1-800-777-7328 (Press 2 for Spanish)
Mailing Address:
Texas Health and Human Services Commission
P.O. Box 149024
Austin, TX 78714-9024
Operating Hours:
Monday to Friday: 8:00 AM - 5:00 PM (Central Time)
If you need further assistance, please contact the main customer service phone number.
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential assistance, but users may occasionally face issues such as lost cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Texas, follow these steps to recover it:
Report Immediately: Call the EBT customer service at 1-800-777-7328 to report the loss or theft. This line is available 24/7.
Verify Identity: Be prepared to provide personal information to verify your identity, such as your Social Security number and date of birth.
Request a Replacement: Ask the representative to issue a replacement card. It typically arrives within 7-10 business days.
Update PIN: Once you receive your new card, set a new PIN by following the instructions provided with the card.
Acting quickly helps protect your benefits from unauthorized use.
PIN Issues
Resetting your EBT PIN in Texas is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-800-777-7328 and follow the prompts to reset your PIN.
Verify Identity: Provide necessary details like your Social Security number and date of birth to confirm your identity.
Set New PIN: Choose a new 4-digit PIN. Avoid using easily guessable numbers like your birthdate.
For security, keep your PIN confidential. Do not share it with anyone, and avoid writing it down where others can find it. Regularly update your PIN to enhance security.
Balance Inquiries
Checking your EBT balance in Texas is simple and can be done in several ways:
Phone: Call the EBT customer service at 1-800-777-7328 and follow the prompts to hear your balance.
Receipt: Check the balance printed on your last purchase receipt.
ATM: Use an ATM to check your balance, though fees may apply.
Online: Log in to your account on the Texas EBT website.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in Texas.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Texas is crucial to protect your benefits. Here's how you can do it:
Review Transactions: Regularly check your EBT transaction history through the Texas EBT website, the Benny app, or your purchase receipts. Look for any unfamiliar or suspicious transactions.
Contact Customer Service: If you spot an unauthorized transaction, immediately call EBT customer service at 1-800-777-7328. This line is available 24/7.
Provide Details: Be ready to give specific details about the unauthorized transaction, such as the date, amount, and location of the purchase. This information helps the representative investigate the issue.
Verify Identity: Confirm your identity by providing personal information like your Social Security number and date of birth.
Follow Up: Ask for a case number and keep a record of your call. Follow up if you do not hear back within the specified time frame.
Acting quickly can help resolve the issue and prevent further unauthorized use of your benefits.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Texas. Understanding these can help you take steps to avoid issues in the future:
Application Processing Delays: If your application or renewal is still being processed, your benefits might be delayed. Ensure all required documents are submitted on time.
Verification Issues: Missing or incorrect information can cause delays. Double-check that all your details are accurate and up-to-date.
Technical Problems: Sometimes, technical glitches in the system can delay benefit deposits. These are usually resolved quickly, but it's good to be aware.
Holidays and Weekends: Benefits may be delayed if your deposit date falls on a holiday or weekend. Plan accordingly to avoid running out of funds.
Account Issues: Problems with your EBT account, such as a locked or suspended account, can also cause delays. Contact customer service if you suspect an issue.
For a detailed guide on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Texas.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. Manage your benefits more conveniently with this user-friendly app. Try Benny Now.
Frequently Asked Questions
How do I contact EBT customer service in Texas?
For state-specific assistance with your EBT benefits in Texas, here are the essential contact details:
Customer Service Hotline: 1-800-777-7328 (Available 24/7)
Website: Visit the Texas Health and Human Services website for more information and online services.
Local Office:
Texas Health and Human Services Commission
P.O. Box 149024
Austin, TX 78714-9024
These resources are available to help you manage your EBT benefits effectively and resolve any issues you may encounter.
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny not only allows you to track your balance and view transaction history but also offers comprehensive account management. Try Benny for a seamless EBT experience.
How can I check my EBT balance?
Checking your EBT balance in Texas is straightforward and can be done through various methods:
Customer Service Phone Number: Call the EBT customer service at 1-800-777-7328 and follow the prompts to hear your balance.
Online Portals: Log in to your account on the Texas EBT website to view your balance and transaction history.
Mobile Apps: Use the Benny app to track your balance and transactions in real-time. Benny also offers additional features like cashback on groceries and other purchases.
ATMs: Use an ATM to check your balance, though fees may apply depending on the ATM provider.
These methods provide flexibility and convenience, ensuring you can always stay informed about your EBT balance.
Where can I use my EBT card?
In Texas, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Walmart and H-E-B, local farmers' markets, and select online platforms such as Amazon and Walmart. These options provide flexibility for users to purchase eligible food items conveniently, whether shopping in-store or online.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This includes major grocery chains, local markets, and select online platforms. Whether you're in Texas or traveling to another state, you can use your EBT card to purchase eligible food items wherever SNAP is accepted.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Texas.
