EBT Guides
Apr 3, 2025
Accessing reliable customer support for Electronic Benefit Transfer (EBT) in Vermont is crucial for ensuring that beneficiaries can effectively manage their benefits. Efficient customer service helps resolve issues promptly, ensuring uninterrupted access to essential resources for Vermont residents.
How to Contact EBT Customer Service in Vermont
Phone Number:
Main Customer Service: 1-800-479-6151 (Available for general inquiries and support)
TTY Relay Service: 1-800-253-0191 (For hearing-impaired individuals)
Email Address: Not available. Please use the main phone number for assistance.
Mailing Address:
Vermont EBT Customer Service
Department for Children and Families
Economic Services Division
280 State Drive
Waterbury, VT 05671-1020
Operating Hours: Monday to Friday, 7:45 AM to 4:30 PM
Common EBT Issues and How to Resolve Them
EBT (Electronic Benefits Transfer) cards provide essential financial assistance, but users may occasionally face issues such as lost or stolen cards, PIN troubles, balance inquiries, or transaction disputes. Knowing how to quickly resolve these problems ensures uninterrupted access to benefits. The following sections offer step-by-step solutions to these common issues.
Stolen or Lost EBT Card
If your EBT card is lost or stolen in Vermont, follow these steps to recover it:
Report Immediately: Call the Vermont EBT Customer Service at 1-800-479-6151 as soon as you notice your card is missing.
Verify Identity: Be prepared to provide personal information to verify your identity, such as your Social Security number and date of birth.
Request a Replacement: Ask the representative to deactivate your old card and issue a new one. Your new card will be mailed to you.
Update PIN: Once you receive your new card, set a new PIN by following the instructions provided with the card.
Acting quickly helps protect your benefits from unauthorized use.
PIN Issues
Resetting your EBT PIN in Vermont is straightforward. Follow these steps to ensure a smooth process:
Call Customer Service: Dial 1-800-479-6151 to reach Vermont EBT Customer Service.
Verify Identity: Provide necessary personal details like your Social Security number and date of birth.
Follow Instructions: Listen carefully to the automated system or representative for PIN reset instructions.
Set New PIN: Choose a new, unique PIN that is easy for you to remember but hard for others to guess.
For security, never share your PIN with anyone and avoid writing it down. Regularly update your PIN to protect your benefits.
Balance Inquiries
Checking your EBT balance in Vermont is easy with several convenient options:
Phone: Call the Vermont EBT Customer Service at 1-800-479-6151 to hear your balance.
Receipt: Check your last purchase receipt for your current balance.
Online: Log in to your EBT account on the official Vermont EBT website.
Benny App: Use the Benny app to track transactions and purchases in real-time. Benny also offers cashback on groceries and other purchases.
For a detailed guide, check out EBT balance check in Vermont.
Transaction Issues & Disputes
Identifying and reporting unauthorized transactions or other payment-related issues with your EBT card in Vermont is essential to protect your benefits. Here’s how you can do it:
Review Your Transactions: Regularly check your EBT account statements and receipts for any unfamiliar transactions. You can do this online, through the Benny app, or by calling the Vermont EBT Customer Service at 1-800-479-6151.
Report Immediately: If you notice any unauthorized transactions, contact Vermont EBT Customer Service right away at 1-800-479-6151. Prompt reporting helps prevent further unauthorized use.
Provide Details: Be ready to give specific information about the suspicious transaction, such as the date, amount, and merchant name. This helps the representative investigate the issue more efficiently.
Follow Up: After reporting, keep track of your case by noting down any reference numbers or follow-up instructions provided by the customer service representative.
By staying vigilant and reporting issues promptly, you can help safeguard your EBT benefits from unauthorized use.
Delayed or Missing Benefits
There are several common reasons why EBT benefits may be delayed or missing in Vermont:
Application Processing Delays: Sometimes, delays in processing your application or recertification can cause a hold-up in receiving benefits.
Incorrect Information: Providing incorrect or incomplete information on your application can lead to delays. Make sure all your details are accurate and up-to-date.
System Errors: Technical issues within the EBT system can occasionally cause delays in benefit distribution.
Bank Holidays: Benefits may be delayed if the scheduled deposit date falls on a bank holiday or weekend.
Verification Issues: If there are issues verifying your eligibility or identity, your benefits may be temporarily withheld until resolved.
For a detailed guide on how to schedule EBT deposits and avoid delays, check out the EBT deposit schedule in Vermont.
Manage Your EBT Benefits and Get Cashback with Benny
Benny lets you check your EBT balance and transactions instantly and earn cash back on groceries and other purchases. Manage your benefits more conveniently with this user-friendly app. Try Benny Now and streamline your EBT experience.
Frequently Asked Questions
How do I contact EBT customer service in Vermont?
For state-specific assistance with your EBT benefits in Vermont, you can use the following contact details:
Customer Service Hotline: Call 1-800-479-6151 for general inquiries and support. For hearing-impaired individuals, use the TTY Relay Service at 1-800-253-0191.
Website: Visit the official Vermont EBT website for more information and online services.
Local Office: You can visit the Vermont EBT Customer Service office at the following address:
Vermont EBT Customer Service
Department for Children and Families
Economic Services Division
280 State Drive
Waterbury, VT 05671-1020
Is there an EBT mobile app for account management?
Some states provide EBT mobile apps to help users manage their accounts, offering features like balance tracking and transaction history. As a user-friendly alternative, Benny allows you to track your EBT balance, view transaction history, and manage your account efficiently. Try Benny for a seamless EBT management experience.
How can I check my EBT balance?
There are several methods available for checking your EBT balance in Vermont:
Customer Service Phone Number: Call the Vermont EBT Customer Service at 1-800-479-6151 to hear your balance.
Online Portals: Log in to your EBT account on the official Vermont EBT website to check your balance.
Mobile Apps: Use the Benny app to track transactions and purchases in real-time.
ATMs: You can check your EBT balance at any ATM that accepts EBT cards. Be aware that some ATMs may charge a fee for balance inquiries.
Where can I use my EBT card?
In Vermont, EBT cards are accepted at a variety of authorized retailers, including major grocery stores like Hannaford and Shaw's, local farmers' markets, and select online platforms such as Amazon and Walmart. These options ensure that beneficiaries have convenient access to fresh produce, essential groceries, and other necessities.
Can I use my EBT card in another state?
EBT cards are accepted nationwide at any retailer that participates in the Supplemental Nutrition Assistance Program (SNAP). This means you can use your EBT card at grocery stores, farmers' markets, and select online retailers across the United States, ensuring you have access to essential food items no matter where you are.
Note: The information in this article was last updated on 04/04/2025. For the most current information, please visit the official EBT website for Vermont.
