EBT and SNAP in Washington D.C.

Navigating Washington D.C.'s Electronic Benefits Transfer (EBT) system can be complex. To assist, here's an overview:

Checking Your EBT Balance & Getting Cash Back

Check your EBT balance and get cash back on your benefits with the Benny App.

Understanding the Capital Access EBT Card

The Capital Access EBT Card functions similarly to a debit or credit card, loaded with food stamps and/or cash benefits. It's accepted at authorized stores. Upon approval for benefits, you'll receive this card. For assistance, contact Washington D.C.'s EBT customer service at 1-888-304-9167.

Applying for Food Stamps

To apply for food stamps, bring or send the application form to your local office.

Renewing Your Food Stamps

It's crucial to renew your food stamps before your certification period ends, which typically ranges from 6 to 12 months for most Washington D.C. households. Confirm your specific certification period with your caseworker.

EBT Deposit Schedule

Benefits are sent out from the 1st to the 10th of every month, based on the first letter of your last name. For example, if your last name begins with A or B, benefits are available on the 1st.

Reporting Changes

To report changes such as income adjustments, household size, or address updates, call DC’s SNAP help center at 202-727-5355.

Replacing a Lost or Stolen EBT Card

If your EBT card is lost or stolen, immediately call the Washington D.C. EBT hotline at 1-888-304-9167 to report it and request a replacement.

Reimbursing Stolen SNAP Benefits

If your benefits were electronically stolen (e.g., through skimming or phishing) in or after October 2022, you may be eligible to apply for reimbursement. Call the Washington D.C. EBT hotline number at 1-888-304-9167 to learn more about your state's process.

Additional Benefits

Beyond SNAP, Washington D.C. offers programs like WIC (Women, Infants, and Children) and TANF (Temporary Assistance for Needy Families). For more information on these programs and to determine eligibility, visit the District of Columbia Department of Human Services.